Frontier Airlines Receives Top Industry Honor: 2021 Four Star Low Cost Carrier Official Airline Rating

DENVER - Dec. 9, 2020 – Low-fare carrier Frontier Airlines today received a top industry honor for customer experience, the 2021 Four Star Low Cost Carrier Official Airline Rating, presented by the Airline Passenger Experience Association (APEX). The association certified nearly one million flights rated by passengers across more than 600 airlines worldwide to determine Frontier’s top rating.

“We are honored to receive this recognition by the Airline Passenger Experience Association,” said Barry Biffle, president and CEO, Frontier Airlines. “Frontier offers a unique flying experience that combines affordable fares and friendly service. I’d like to express my utmost gratitude to our customers for continuing to share their positive feedback and our team members for their dedication, hard work and friendly service that led us to receiving this high-level rating.”

The APEX Official Airline Ratings™ were created based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app. Nearly one million flights were rated by passengers across more than 600 airlines from around the world. The APEX Official Airline Ratings™ were independently certified by a professional external auditing company.

The health and safety of customers and team members is Frontier’s number one priority. With that in mind, Frontier introduced sweeping health and safety enhancements in 2020 that touch every step of a customer’s travel journey with the airline.

Frontier requires all customers and crew members wear a face covering throughout their travel journey. Plus, anyone flying with Frontier must confirm a health acknowledgement prior to flying confirming that:

• Neither they nor anyone in their household has exhibited Covid-19 related symptoms in the last 14 days
• They will wash their hands/sanitize before boarding the flight
• They understand and acknowledge the airline’s face covering policy and pre-boarding temperature screening policies

During flight, main cabin air is a mix of fresh air drawn from outside and air that has been passed through an air filtration system that features HEPA filters capable of capturing respiratory virus particles at more than 99.9% efficiency – similar to those used in hospital environments. Frontier’s modern all-Airbus fleet is among the youngest in the world - all aircraft currently in operation are less than four years old.

For additional information, visit https://www.flyfrontier.com/committed-to-you/