01
October
2018
|
09:03 PM
America/Denver

Frontier Airlines Announces New Policy for Emotional Support Animals and Trained Service Animals

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Changes Take Effect November 1, 2018

DENVER, CO – Low-cost carrier, Frontier Airlines announced today changes to its emotional support and trained service animal policy. The changes take effect November 1, 2018.

Frontier will allow cats and dogs as emotional support animals. The animal must be in a carrier that can be stowed under the seat in front of the customer or be on a leash at all times while in the airport and onboard the aircraft. Customers may bring just one emotional support animal per person.

Any passenger seeking to travel with an emotional support animal will be required to complete the Frontier Medical/Mental Health Professional Form and the Frontier Animal Behavior Acknowledgment Form at least 48 hours prior to departure.

Frontier is also limiting the type of trained service animals it will accept. Only cats, dogs and miniature horses willl be accepted as trained service animals. Frontier will also recognize trained psychiactric service animals as trained service animals.

“This new policy brings us into alignment with the rest of the airline industry,” said Daniel Shurz, Senior Vice President, Commerical for Frontier Airlines. “Safety is the top priority at Frontier and we want to ensure an enjoyable travel experience for all of our customers.”

A customer who traveled on an outbound flight prior to November 1, 2018 and is returning on or after November 1, 2018, will be allowed to transport their emotional support/trained service animal in accordance with the existing policy. Customers traveling with one or more emotional support animals after November 1, 2018 have the option to limit their travel to only one emotional support animal, to travel without their animal, or to receive a full refund if they no longer wish to travel.

Learn more about our new policies here: https://www.flyfrontier.com/travel/travel-info/special-services/

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About Frontier Airlines:

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2017 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.