13:32 PM

Frontier Airlines Modifies Service Animal Policy

Airline will no longer carry emotional support animals following new rules issued by Department of Transportation

DENVER – Jan. 11, 2021 – Frontier Airlines has announced that effective January 11, 2021 the airline will no longer accept reservations for emotional support animals on any Frontier flight in line with new regulations recently issued by the U.S. Department of Transportation (DOT). For all reservations booked on or after January 11, 2021 and for all flights departing on or after February 1, 2021, Frontier will only transport service dogs specifically trained to support a qualified individual with a disability.

The DOT’s recent rules change came following numerous concerns raised by the airline industry, disabilities rights groups, customers and other stakeholders regarding behavioral, safety and health-related issues tied to emotional support animals.

Additional information on Frontier Airlines’ new Service Animal Policy is below:

  • Customers traveling with a service dog must complete and submit the DOT’s Service Animal Air Transportation Form, attesting to the dog’s health, behavior, and training. For reservations booked more than 48 hours prior to travel, customers must submit the completed form no later than 48 hours prior to travel. For reservations booked less than 48 hours prior to travel, customers must submit the completed form in person to a Customer Service Agent upon arrival at the airport.
  • For service animals booked prior to January 11, 2021, for travel through January 31, 2021, Frontier will transport dogs, cats, and miniature horses that have received training (including as a psychiatric service animal) to assist a qualified individual with a disability.
  • Under the new policy, the maximum number of service animals traveling with a single passenger with a disability is two.
  • A trained service animal that engages in disruptive behavior or poses a direct threat to the health or safety of others may be denied boarding.
  • Animals who do not qualify as trained service animals may still be eligible to travel for a fee in accordance with our Pet Policy. 

Full details on Frontier Airlines’ new Service Animal Policy may be found here along with the required forms for travel.

About Frontier Airlines

Frontier Airlines, Inc., a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC), is committed to “Low Fares Done Right.” Headquartered in Denver, Colorado, the Company operates 134 A320 family aircraft and has the largest A320neo family fleet in the U.S. The use of these aircraft, along with Frontier’s high-density seating configuration and weight-saving initiatives, have contributed to Frontier’s continued ability to be the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed. With more than 210 new Airbus planes on order, Frontier will continue to grow to deliver on the mission of providing affordable travel across America.